Terms of Service Superseded

ORUN TERMS OF SERVICE Version 2026-08 Effective 1 August 2026 These terms govern your use of the Orun platform at orunhq.com and the services ordered through it. By placing an order you accept them. In these terms, "Orun", "we" and "us" mean [LEGAL ENTITY NAME], a company registered in Ghana with company number [COMPANY NUMBER], whose registered address is [REGISTERED ADDRESS]. "You" means the person or organisation holding the account. 1. THE SERVICES 1.1 Orun resells cloud infrastructure. We offer virtual private servers (Cloud VPS) and S3-compatible object storage. The underlying infrastructure is operated by DigitalOcean; Orun is the party you contract with and the party you pay. 1.2 Cloud VPS gives you root access to a virtual machine with the CPU, memory, storage and transfer allowance stated on the plan you order. You choose the region at the time of order. 1.3 We may change the plans and prices we offer. A change never alters the price of a term you have already paid for. 2. ACCOUNTS 2.1 You must give accurate registration details and keep them current. 2.2 You are responsible for everything done through your account. Keep your password, and any SSH keys or server credentials you hold, secure. 2.3 You must be able to form a binding contract. If you register on behalf of an organisation, you confirm you may bind it. 2.4 We may suspend or close an account that breaches these terms. 3. ORDERING AND PRICES 3.1 Prices are shown on the site in US dollars, and in Ghana cedis translated from the dollar price at the exchange rate we publish. The currency you select at checkout is the currency of your invoice and of every renewal for that subscription. 3.2 When you build an order the price is held for 30 minutes. A cart that is not checked out expires after 24 hours. 3.3 Prices exclude tax unless stated otherwise on the invoice. 4. PAYMENT 4.1 We do not store card details and we cannot charge you automatically. Every payment is one you initiate. Card payments are taken on the payment provider's own pages; we never see your card number. 4.2 When you check out we issue an invoice. It is due 7 days from issue. 4.3 Your service is created only once the invoice is paid in full. Until then the order simply waits. 4.4 You may also pay by bank transfer and submit proof of payment for review. Service starts when we have confirmed the transfer. 5. TERM, RENEWAL AND NOTICE 5.1 Your subscription runs for the billing term you ordered — monthly or annual, and other terms where a plan offers them. 5.2 Subscriptions renew by default. Renewal means we issue you a renewal invoice 7 days before the current term ends. 5.3 Renewal does not mean automatic payment. We have no stored payment method and we do not take money without you acting. You must pay each renewal invoice yourself for the service to continue uninterrupted. 5.4 Where a plan is sold as a one-time item, it does not renew. 6. LATE PAYMENT AND SUSPENSION 6.1 An invoice not paid by its due date becomes overdue. 6.2 From 7 days after the due date we may suspend the service the invoice relates to. Suspension of a Cloud VPS means the server is powered off. Your data is retained; nothing is deleted at this point. 6.3 Restoration after suspension is not automatic. Paying the outstanding invoice does not by itself power your server back on. Contact [email protected] and we will restore the service. 6.4 We will not delete a suspended service without telling you first. 7. CANCELLATION 7.1 You may cancel at any time from your account. Cancellation stops the next renewal; it does not shorten or refund the term you have paid for, except as set out in our Refund Policy. 7.2 After cancellation your access to the service ends after 7 days. 7.3 For a further 14 days after access ends the service can still be recovered if you ask us. After that period the underlying resources and their contents are deleted and cannot be recovered. 7.4 Take your own copy of anything you need before those periods expire. 8. YOUR RESPONSIBILITIES 8.1 You are responsible for what you run on your server and for the content you store. You must keep it lawful. 8.2 You are responsible for your own backups. The plans described in these terms do not include a backup service unless the plan says so. 8.3 You are responsible for securing your server — patching it, managing its access credentials, and configuring its firewall. Root access is yours; so is what is done with it. 9. ACCEPTABLE USE 9.1 You must not use the services to send unsolicited bulk email, to attack or scan systems you do not control, to mine cryptocurrency where the plan prohibits it, to distribute malware, to infringe intellectual property, or to store or distribute material that is unlawful in Ghana or in the region hosting your service. 9.2 You must not resell or share the service in a way that circumvents the resource limits of your plan. 9.3 We may suspend a service immediately, without the notice period in clause 6, where it is being used in a way that is unlawful or that threatens the stability or security of other customers, the underlying provider's network, or third parties. We will tell you why as soon as we reasonably can. 10. AVAILABILITY 10.1 We do not currently offer a service level agreement, and we do not promise a particular level of uptime. If we introduce one we will publish it as a separate policy. 10.2 We may carry out maintenance that interrupts a service. Where we can foresee it we will give reasonable notice. 10.3 The underlying infrastructure is operated by a third party. An outage there will affect your service and is outside our control. 11. LIABILITY 11.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Ghanaian law. 11.2 Subject to clause 11.1, our total liability to you in connection with the services in any 12-month period is limited to the amount you paid us for those services in that period. 11.3 Subject to clause 11.1, we are not liable for lost profits, lost revenue, lost business, or for loss of or damage to data. Clause 8.2 explains that backups are yours to take. 11.4 The services are provided as they are. We give no warranty that they will be uninterrupted or error free. 12. CHANGES TO THESE TERMS 12.1 We may publish a new version of these terms. The version in force is always the one at orunhq.com/legal/terms. 12.2 Published versions are never edited. Each is kept at its own address so you can read the exact wording you agreed to. 12.3 Where a change materially affects you, we will tell you before it applies to your subscription. 13. GOVERNING LAW 13.1 These terms are governed by the laws of the Republic of Ghana. 13.2 The courts of Ghana have exclusive jurisdiction over any dispute arising from them. 14. CONTACT Sales enquiries [email protected] Support and notices [email protected] Postal notices [REGISTERED ADDRESS]