Refund Policy Superseded

ORUN REFUND POLICY Version 2026-08 Effective 1 August 2026 This policy sets out when Orun refunds money. It forms part of our Terms of Service. "Orun", "we" and "us" mean [LEGAL ENTITY NAME], a company registered in Ghana with company number [COMPANY NUMBER], whose registered address is [REGISTERED ADDRESS]. 1. THE 7-DAY GUARANTEE ON YOUR FIRST ORDER 1.1 If you are a new customer and the service is not right for you, you can ask for a full refund of your first paid order within 7 days of the date we received your payment. 1.2 You do not have to give a reason. 1.3 This applies once per customer, to the first order on the account. 1.4 Ask by emailing [email protected] from the address on the account, or by opening a support ticket. Tell us which service you want refunded. 1.5 We will cancel the service when we refund it. Take a copy of anything you need first — see clause 5. 2. AFTER THE FIRST 7 DAYS 2.1 Renewals are not refundable. Once a renewal invoice is paid, that term runs to its end. 2.2 Second and later orders on an account are not refundable. 2.3 Terms already under way are not refundable in part. We do not refund unused days, and we do not pro-rate an annual term you cancel part way through. 2.4 You can cancel at any time to stop the next renewal. Cancelling is not the same as a refund: it prevents future charges, it does not return money already paid. Clause 7 of the Terms of Service explains what happens to your data when you cancel. 3. WHEN WE WILL REFUND OUTSIDE CLAUSE 1 3.1 If we charged you in error, or charged you twice, we refund the error in full whenever it is found. 3.2 If we could not deliver a service you paid for, we refund it in full. 3.3 If we suspend or terminate your service for breach of the Terms of Service, no refund is due. 4. HOW REFUNDS ARE PAID 4.1 Refunds go back to the method you paid with. A card payment is refunded through our payment provider to the same card. We cannot refund a card payment to a different card or to a bank account. 4.2 A payment made by bank transfer is refunded to the account it came from. 4.3 Refunds are made in the currency you were invoiced in. Where you paid in one currency and your bank settled in another, exchange movement between the payment and the refund is not something we can control or compensate for. 4.4 We aim to approve or decline a request within 3 business days, and to send an approved refund within 10 business days of approval. How long it then takes to appear depends on your bank or card issuer. 4.5 Any transaction fee charged by the payment provider on the original payment is refunded with it where the provider returns it to us, and is not deducted from what you receive. 5. BEFORE YOU ASK FOR A REFUND Refunding a service cancels it. Once cancelled, access ends after 7 days and the resources and their contents are deleted 14 days after that. Copy anything you need off the service first. We cannot recover data after the deletion period, whatever the reason for the cancellation. 6. CHARGEBACKS If you dispute a payment with your bank rather than contacting us, we may suspend the services on the account until the dispute is resolved. Please email [email protected] first — a refund under this policy is faster than a chargeback, and we would rather fix the problem. 7. CHANGES We may publish a new version of this policy. The version in force is always at orunhq.com/legal/refund, and it is the version in force on the date of your order that applies to that order. Published versions are never edited; each is kept at its own address. 8. CONTACT Refund requests [email protected] Postal [REGISTERED ADDRESS]